FAQs

Our FAQs

Most asked questions:

theBlacBox is a personalised subscription box that includes a range of full & travel sized products tailored to your profile. Inside your BlacBox you’ll find 2 products for skin care, 2 products for hair care and 2 beauty products that suit your skin tone. 

All products are sourced from award-winning black-owned brands around the world! 🙌🏾

To subscribe, head to our subscription page, choose your payment schedule, click the ‘Subscribe’ button and fill out the checkout details. That’s it!

Your BlacBox costs 350dkk (£40 / €46). You can choose to spread your payments for 175kr (£20 / €23) each month, or pay in full every other month!

Our subscriptions automatically renew until cancelled.

Of course! Our subscription is non-binding, so you are free to cancel anytime! From the day your subscription is cancelled, you will no longer be charged from theBlacBox. The last BlacBox you receive will be the last one you paid for before terminating your account.

You can cancel your subscription by logging into your account and ending (or pausing) your subscription. Or, you can contact us at hello@theblacbox.co.

Questions about content:

Absolutely! This is our #1 priority at theBlacBox where we treat every subscriber as an individual. Black women’s needs are incredibly diverse and we know the struggles of finding products that suit you. To tailor your box, create your profile so we know which products would be best suited for you.

Questions about payment:

As soon as you sign up for a subscription, we will deduct payment for your first BlacBox. Subsequent payments are deducted according to the schedule you choose (either monthly, or bi-monthly).

Once you’ve subscribed, your next payment will be deducted on the 1st of every month, or the 1st of every 2nd month – depending on the payment schedule you have chosen.

You can always cancel your order before your first BlacBox is delivered. Once delivered, you can request a refund for up to 14 days after you receive your BlacBox. You can read more about refunds here.

We’ve all been there! Unfortunately, this means you will not receive your next BlacBox. 

If you are unable to pay for your BlacBox when you first subscribe, your subscription will also not be activated.

You can always contact us at hello@theblacbox.co and we will try to find a solution for you. 

Questions about delivery:

Your first BlacBox will be our last BlacBox edition, which you can expect to receive within 2 weeks of making an order (subject to availability). After that, you will receive your next BlacBox in line with the schedule below.

New BlacBox editions are created in January, March, May, July, September & November. 

Your next BlacBox will be delivered on the next edition month that applies from the schedule above.

We ship boxes all across Europe, delivered straight to your door or to a pick up point closeby 🎉

Other:

If you’re an influencer and would like to advertise theBlacBox, you’re more than welcome to reach out to us on our Instagram profile @gettheblacbox or send us an email at partnerships@theblacbox.co.

If you’re interested in becoming a BlacBox Babe, click here.

We’re always happy to hear from black-owned brands! If you’re writing on behalf of a company / brand that wants their products featured in a future BlacBox, send us an email at partnerships@theblacbox.co.

Reach out to us at hello@theblacbox.co & we’ll get back to you as soon as possible.